Operations Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main contact for incoming customer inquiries and calls.

• Handle high-volume communications via phone and email with clients.

• Arrange service appointments and manage technician schedules.

• Dispatch teams and relay schedule updates throughout the day.

• Generate, update, and maintain work orders.

• Monitor project and service progress to ensure timely completion.

• Engage proactively with customers about scheduling, delays, and service updates.

• Assist with administrative tasks including data entry, document management, and reporting.

• Work closely with field teams and leadership to ensure smooth operations.

• Identify inefficiencies and assist in developing new processes, workflows, and best practices.

• Keep accurate records and provide outstanding customer service at every interaction.

⛳️ Requirements

• Over 3 years of experience in administrative roles, office coordination, dispatching, scheduling, or customer service.

• Background in service-oriented industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar fields is preferred.

• Strong multitasking and prioritization skills in a fast-paced environment.

• Excellent communication and customer service abilities.

• Highly organized with a keen eye for detail.

• Comfortable managing multiple tasks simultaneously.

• Self-motivated individual who performs well with minimal supervision.

• Process-oriented person who enjoys establishing structure and enhancing efficiency.

• Proficient in Microsoft Office, Google Workspace, and business software applications.

🏝️ Benefits

• Healthcare benefits.

• 401K with a 3% match.

• Paid time off (PTO).

• Major holidays off.