Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls with professionalism, empathy, and a sense of urgency.

• Collect initial job details to guarantee that every customer experiences a quick and seamless service.

• Act as the main point of communication among customers, technicians, project managers, insurance agents, and adjusters.

• Deliver proactive updates throughout the restoration process.

• Establish and keep accurate customer and job records in company systems.

• Oversee active jobs to ensure complete documentation, adherence to deadlines, and the continuous progress of projects.

• Facilitate work authorizations, invoices, customer signatures, and insurance documentation.

• Review job files for thoroughness and follow up on any missing information.

• Keep organized digital records throughout each project.

• Prepare reports and maintain project tracking for management.

• Spot opportunities to enhance internal processes and improve operational efficiency.

• Assist leadership with additional operational and administrative tasks as required.

⛳️ Requirements

• Over 3 years of experience in operations, office management, customer service, administrative support, scheduling, or a related field.

• Excellent organizational skills and a strong attention to detail.

• Superior written and verbal communication abilities.

• Strong customer service orientation with a calm and professional demeanor in stressful situations.

• Ability to work independently in a remote setting while taking ownership of responsibilities.

• Proficient in computer skills with the capability to swiftly learn new software platforms.

• Experience in restoration, construction, insurance, property management, or another service-oriented industry is preferred.

• Familiarity with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is advantageous, though not mandatory.

• Available Monday to Friday, from 8:00 AM to 4:30 PM EST.

• Must reside within the United States.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Training & development.

• Vision insurance.

• Competitive salary.

• Dental insurance.

• Performance-based bonus opportunities.

• Paid holidays.

• Fully remote work environment.

• Flexible scheduling.

• Paid training for career advancement.

• Opportunity to assist people in times of need.

• Aggressive competitive wages.