Operations Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the comprehensive execution of the GEHC customer service contract by integrating it into all relevant processes, including the addition, deletion, and modification of current contracts.

• Accountable for the prompt and precise billing of customers for both contract and non-contract services.

• Utilize all associated systems, including Legacy and Support Central, to manage and finalize all tasks.

• Address all types of work requests submitted to the department.

• Ensure accuracy in the install database by assisting the field team and external customers through phone and email communications.

• Collaborate closely with field service sales and service teams, service marketing, and commercial solutions to resolve technical and procedural challenges.

• Efficiently manage and prioritize multiple projects with minimal oversight.

• Support the timely resolution of customer invoicing disputes, working in conjunction with Service Sales and field service teams.

• Complete all required Quality & Compliance training within established timelines.

⛳️ Requirements

• An Associate degree in Business Administration, Finance, Marketing, or a related field, along with a minimum of one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.

• High level of proficiency in Microsoft Office Suite applications (such as Word, Outlook, Excel, and Access).

• At least two years of experience utilizing Microsoft Excel.

• Ability to communicate effectively in the local language.

• Strong emphasis on customer care and satisfaction.

• Proven capacity to perform under pressure and meet deadlines and commitments.

🏝️ Benefits

• Health insurance

• Professional development

• Competitive compensation

• Relocation Assistance Provided