Operations Coordinator – ASL & Accessibility Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee ASL interpreting and CART captioning requests from the initial intake to final completion.

• Arrange for interpreters and captioners for various meetings, conferences, training sessions, and intricate events across the nation.

• Manage a nationwide network of independent contractors, handling assignment placements, availability, and continuous communication.

• Foster relationships with clients, interpreters, captioners, and contractors.

• Address scheduling conflicts, urgent requests, cancellations, and coverage requirements.

• Recruit, onboard, and provide support to independent contractors.

• Monitor service quality to ensure that assignments are completed accurately and punctually.

• Enhance workflows, documentation, and standard operating procedures (SOPs).

• Assist in workforce planning and resource coordination across various regions.

• Collaborate with the team to optimize operations and provide an outstanding customer experience.

• Assist with scheduling, billing, invoicing, and payment coordination.

⛳️ Requirements

• A minimum of two years’ experience in operations, scheduling, workforce coordination, customer success, client services, project coordination, event coordination, recruiting, or a similar field.

• Strong leadership qualities with the initiative to advance into a Team Lead position.

• Exceptional organizational, communication, and problem-solving abilities.

• Experience collaborating with customers, vendors, contractors, or service providers.

• Proficient in learning CRM platforms, scheduling software, and business technologies.

• Highly organized, dependable, and capable of managing multiple priorities in a dynamic environment.

• Takes initiative, adapts swiftly, and independently identifies solutions.

• Access to reliable high-speed internet suitable for video conferences.

• A dedicated and professional home workspace.

• Capability to work independently while collaborating with a remote team and participating in video meetings.

• Preferred: experience in interpreting services, accessibility services, staffing, workforce management, healthcare, education, or event coordination.

• Preferred: experience in managing remote contractors or distributed teams.

• Experience as an ASL interpreter or interpreting coordinator is advantageous but not mandatory.

• Familiarity with Deaf and hard-of-hearing communities or best practices for accessibility.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid time off.

• 401(k).