Operations Coach, Franchise Performance

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with franchise owners to evaluate performance and pinpoint opportunities for enhancing sales and profitability.

• Convert reports, KPIs, and dashboards into straightforward, actionable insights.

• Facilitate performance discussions and assist operators in prioritizing the appropriate actions to achieve results.

• Recognize trends, gaps, and best practices throughout the network.

• Enhance and support reporting as necessary, emphasizing clarity and usability rather than complexity.

• Work together with internal teams (Operations, Finance, Analytics) to ensure alignment on key initiatives and performance drivers.

⛳️ Requirements

• Strong analytical mindset with the capacity to interpret data and connect it to business outcomes.

• Outstanding communication skills — capable of conveying complex concepts in a clear and practical manner.

• Comfortable engaging directly with operators and influencing their decisions.

• Proficiency in Excel.

• Experience with SQL and Python.

• Familiarity with BI tools (Qlik, Tableau, Power BI) is an advantage.

• Ability to balance data analysis, business judgment, and real-world operational constraints.

🏝️ Benefits

• Driven Brands provides a range of health and wellness benefits, including paid time off and holiday pay.

• Access 50% of your earned wages early at any time through our myFlexPay program.