Operations Center Team Lead, Level III

This is a fully remote position, open to applicants in Maryland.

📋 Description

• The ROC Team Lead serves as the senior technical operator within ESS’s Remote Operations Center, reporting directly to the Engineering & ROC Manager.

• Integrate hands-on solar fleet monitoring for over 900 MW of distributed generation assets with the daily coordination of the ROC analyst team.

• Manage shift scheduling, escalation workflows, and maintain quality standards for the ROC’s monitoring and dispatch operations.

• Maintain a monitoring load while mentoring junior analysts and promoting process improvements.

• Oversee daily ROC operations, ensuring smooth shift handoffs, task prioritization, and effective workload distribution among the analyst team.

• Guide and nurture junior Operations Analysts on best practices for monitoring, alert triage, and escalation procedures.

• Act as the main escalation point for intricate or unclear alerts prior to forwarding them to Engineering.

• Diligently monitor and evaluate daily performance data for ESS’s distributed solar portfolio to detect equipment outages and underperformance issues.

• Gather fault information and communicate effectively with field technicians, management, and clients to initiate service tickets.

• Respond to alerts generated by DAS monitoring platforms and SCADA systems, notifying the relevant parties within established response times.

• Assist field technicians with troubleshooting systems and identifying issues to escalate to the Engineering & ROC Manager.

• Conduct monthly performance analyses and report findings to clients, diagnosing and troubleshooting DAS/SCADA issues.

• Develop and maintain documentation to adequately support the operational fleet.

⛳️ Requirements

• 3-4 years of experience in solar PV fleet monitoring or remote operations, particularly with distributed generation (C&I, community solar) strongly preferred.

• A Bachelor’s degree in a technical field, with a preference for electrical engineering. Equivalent experience in solar operations may be accepted in place of a degree.

• Proven experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications.

• Familiarity with protective relay settings and event analysis (experience with SEL preferred).

• Demonstrated capability to mentor, train, or lead technical team members.

• Prior experience as a team lead or shift supervisor is preferred.

• Proficiency in Microsoft Excel and the Microsoft Office Suite.

• Proficiency with CMMS software (ESS utilizes Salesforce).

• Ability to work independently, prioritize competing demands, and delegate effectively.

🏝️ Benefits

• Retirement Benefits

• Medical, Dental & Vision

• Health Savings Account

• Flexible Spending Account

• Life Insurance and Disability

• Tuition Reimbursement

• Voluntary Benefits

• Paid Absences