Operations Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in maintaining the accuracy, timeliness, professionalism, and trustworthiness of high-volume sports content.

• Collaborate on live content verifications, triage support, client interactions, issue analysis, handovers, and process enhancements.

• Manage content operations and facilitate workflows during live sports events and other peak publishing times.

• Conduct quality checks on visuals, text, metadata, links, calls to action, timing, categorization, and brand alignment.

• Identify, articulate, and escalate issues effectively before they escalate into client or user complications.

• Handle support requests by gathering evidence, identifying potential causes, and communicating the subsequent steps.

• Leverage AI and internal tools to expedite checks, compare data, draft notes, analyze information, and enhance consistency.

• Ensure clear handovers, maintain incident logs, provide support updates, and keep QA records organized.

• Collaborate with content, operations, product teams, and client-facing colleagues to resolve issues swiftly and prevent recurrence.

• Refine checklists, playbooks, templates, and implement lightweight automations as you learn what challenges arise in practice.

⛳️ Requirements

• Outstanding attention to detail, particularly when reviewing text, visuals, links, timing, and structured data.

• High level of initiative: when something appears incorrect, unclear, or unstable, you address it proactively, regardless of ownership.

• Proficient written English skills with the ability to articulate issues calmly, accurately, and without unnecessary dramatization.

• Dependability and commitment to follow through during live coverage, client support, or when ensuring content accuracy.

• Strong decision-making skills under pressure; capable of determining what requires immediate attention, what should be escalated, and what can be deferred.

• Ownership of outcomes: you care about whether the content, solution, or support update has been executed correctly.

• Inquisitiveness about systems; you seek to understand the reasons behind an issue, not just report its occurrence.

• Proficiency in utilizing AI and tools to enhance your work while still thoroughly checking critical details yourself.

• High standards: you are not comfortable allowing subpar or inaccurate work to go unnoticed simply because it hasn't been flagged by others.

• A genuine interest in sports, media, digital content, SaaS, or live operations.

• Experience in content quality assurance, customer support, live operations, editorial work, proofreading, or moderation is preferred.

• Background in a fast-paced operational setting is a plus.

• Familiarity with SaaS, sports, media production, CMS tools, or publishing workflows is advantageous.

• Demonstrated examples of enhancing a checklist, workflow, support process, or quality assurance process are beneficial.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and dynamic work environment.

• Opportunity to work with a passionate team in the sports and media industry.