Operations Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish and nurture strong, trust-based relationships with guests.

• Assist in the daily operations across various departments, including Maintenance and Housekeeping.

• Oversee reservations, guest communication, and daily operational activities.

• Utilize the PMS and internal tools to effectively coordinate information.

• Ensure smooth processes and maintain consistently high service standards.

• Address issues promptly while providing outstanding guest experiences.

• Leverage AI tools to enhance operational efficiency, automate repetitive tasks, and facilitate data-driven decision-making processes.

⛳️ Requirements

• Proficient in English (both spoken and written).

• Flexibility for remote work.

• Freelance contract basis.

• Background in hospitality, tourism, reception, or customer-facing roles.

• Strong problem-solving skills and the ability to remain composed under pressure.

• Guest-centric mindset with exceptional communication abilities.

• Highly organized, detail-oriented, and proactive.

• Willingness to learn and develop in a dynamic setting.

🏝️ Benefits

• A fast-paced, collaborative, and supportive team culture.

• Genuine opportunities for professional development and career advancement.

• Exposure to a multicultural and international environment.

• A flat organizational structure where your ideas are valued.

• Regular team gatherings and company retreats.

• A high-tech, high-growth workspace where you can make a difference.