Operations Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Revamp our approach for contacting workplaces regarding the transition to new payment methods.

• Investigate, assess, and onboard a new vendor that integrates AI agents into our customer engagement initiatives.

• Develop an internal predictive analytics model to identify unreliable payers sooner with high precision.

• Lead a quality task force dedicated to ensuring excellence for our most valued customers.

• Oversee a team of agents within one of our Operations divisions.

• Engage directly with workflows, including managing customer interactions, resolving issues, and spotting opportunities to enhance front-line processes.

⛳️ Requirements

• Possess an unquenchable curiosity and the ability to notice subtle clues and patterns.

• Willing to dive deep and address issues at their source.

• Exhibit tenacity and persistence in tackling problems.

• Recover swiftly from setbacks.

🏝️ Benefits

• We embrace a remote-first approach, allowing you the flexibility to collaborate with us from various locations.

• Experience a fast-paced startup atmosphere. Join a company that prioritizes curiosity, independence, and personal growth.

• Our hiring process emphasizes skills over mere experience. Every candidate is given an equal opportunity, with our selection criteria focused on practical problem-solving capabilities rather than just qualifications.

• Chance to make a substantial impact with our customers on both ends of the marketplace.