Operations Assistant – Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Arrange and coordinate calls with clients and stakeholders through email or phone communications.

• Distribute one-to-many messages to clients, adhering to the directives provided by the coordination team.

• Reach out to clients who require modifications to their support channel.

• Revise contact details in the Gainsight system, ensuring the information remains accurate and current.

⛳️ Requirements

• Background in customer service with an emphasis on achieving targets and meeting deadlines;

• Strong analytical skills to track and interpret operational data;

• Proficiency in Google Workspace and Microsoft Office (Excel, PowerPoint, etc.);

• Versatile communication skills to engage with various customer profiles and internal teams;

• Initiative and organizational abilities to handle multiple tasks at once.

🏝️ Benefits

• Holistic Well-being: We prioritize the individuals who drive our progress, focusing on the comprehensive well-being of every employee.

• Diversity and Belonging: We actively foster an inclusive environment and promote a sense of belonging.