Operations and Sales Support Specialist

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Accurately process customer orders received via email and phone, ensuring all orders are completed within 24 business hours to meet KPI standards.

• Provide updates on order status, inventory levels, pricing, and shipping information to both internal teams and external clients to guarantee timely fulfillment.

• Collaborate with sales, operations, and external partners to effectively address any order or inventory concerns, escalating issues when necessary.

• Oversee inventory accuracy, which includes managing headquarters inventory, replenishing stock for the sales team, and conducting monthly reconciliations in the field.

• Enhance operational workflows, assist with assigned special projects, and deliver exceptional customer service to B2B clients to ensure their satisfaction.

⛳️ Requirements

• High School Diploma/GED along with 2 years of experience in sales support or data/order entry.

• Fundamental understanding of Microsoft Office applications.

• Possession of a current, valid Driver’s License.

• Experience working with medical organizations and government-sponsored healthcare programs is advantageous.

🏝️ Benefits

• Medical

• Dental & Vision

• Health Savings Accounts

• Health Care & Dependent Care Flexible Spending Accounts

• Disability Benefits

• Life Insurance

• Voluntary Benefits

• Paid Absences

• Retirement Benefits