Operations and Automation Analyst – Junior RevOps

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a liaison between the Customer Relations and Technology departments.

• Comprehend processes, pinpoint inefficiencies, and suggest solutions to enhance operational efficiency and quality.

• Collect, analyze, and document business requirements, converting operational needs into well-structured technical requests.

• Engage in meetings, daily stand-ups, and syncs with the Technology team regarding Customer Relations inquiries.

• Monitor bugs, enhancements, integrations, and new features that impact the customer experience and operations.

• Design and sustain low- to medium-complexity automation solutions.

• Build and maintain system integrations using APIs, webhooks, scripts, and automation tools.

• Supervise existing automations, troubleshoot failures, and assist in identifying and resolving issues.

• Provide support for CRM development, including pipelines, properties, workflows, automations, and integrations.

• Conduct data extractions, validations, and cross-referencing to assist operations and decision-making.

• Establish control, monitoring, and alerting systems for essential processes and automations.

• Document workflows, business rules, integrations, and the solutions implemented.

• Assist in testing and user acceptance testing of new features and enhancements prior to their deployment in operations.

• Continuously seek opportunities to enhance the efficiency, integration, automation, and scalability of the Customer Relations domain.

⛳️ Requirements

• Proven experience in process automation and operational enhancement.

• Strong logical reasoning abilities and problem-solving skills.

• Proficiency in JavaScript and/or Python.

• Basic to intermediate understanding of REST APIs, JSON, and webhooks.

• Fundamental knowledge of SQL and databases.

• Experience with or familiarity in CRM systems and operational workflows.

• Capability to collaborate across Business and Technology teams, translating diverse audience needs.

• Excellent organizational skills for documenting processes, business rules, and solutions.

• Investigative, curious, and a mindset geared towards continuous improvement.

• Strong communication skills for engaging both technical and non-technical audiences.

• Proactive in recognizing problems and opportunities before they escalate into bottlenecks.

• Experience with HubSpot is advantageous.

• Familiarity with automation and integration tools like n8n, Make, or similar platforms is a plus.

• Experience with Google Sheets and Google Apps Script is beneficial.

• Knowledge of Git/GitHub is a plus.

• Familiarity with API testing tools such as Postman is a plus.

• Prior experience in Operations, RevOps, CS Ops, Tech Ops, Automation, or related fields is favorable.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Education assistance

• Home office allowance

• Performance bonus

• Education partnerships with FIAP and USP

• TotalPass

• Medication allowance

• Digital Hospital

• Life insurance

• Paid leave