Operations Analyst (Mid-level) – Financial Services

📋 Description

• Accountable for recognizing, preventing, and mitigating churn (customer attrition) within the Omie Cash customer segment.

• Proactive in reaching out to customers identified as at risk of disengagement in the database, understanding their concerns, and ensuring their retention.

• Reactive in swiftly addressing customer support issues to resolve complaints effectively.

• Preventive by leveraging data analysis to identify customers exhibiting early indicators of potential churn.

• Development of technology and tools to enhance retention strategies.

• Technological innovation: Assess and implement new technologies and tools that can enhance retention performance.

⛳️ Requirements

• Completed Bachelor’s degree in Business Administration, Engineering, Economics, or related disciplines;

• Understanding of sales and customer retention strategies and methodologies;

• Advanced analytical capabilities and knowledge of banking regulations;

• Excellent communication and organizational abilities, with a knack for collaborating across various teams;

• Capacity to thrive in a fast-paced environment, managing multiple priorities and dedicated to ongoing learning.

🏝️ Benefits

• Flexible benefit / meal voucher: BRL 45.00 per business day.

• Home office allowance.

• Commuter allowance (transit voucher).

• Shuttle service from the station to the office.

• Bradesco health insurance plan.

• Amil Dental dental plan.

• Pharmacy assistance.

• Childcare assistance.

• Birthday day off.

• Partner apps for accredited gyms.

• Partnerships with online therapy and meditation platforms.

• Partnership with SESC - Full Credential.

• Exclusive discounts at leading universities and educational institutions.

• Free access to Omie Academy for employees.

• Partnership with in-company English courses.

• Insurance discount program.

• Swile Shop: exclusive discounts platform.

• Partnership with Dell.

• PPRL (profit-sharing / performance bonus program).

• Travel benefits.

• Life insurance.