Operations Analyst – Continuous Improvement

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in the daily operations of corporate travel management;

• Provide support for flight reservations, hotel bookings, itinerary modifications, and quotations;

• Maintain operational organization and ensure compliance with service level agreements (SLAs);

• Record and monitor requests within internal systems;

• Recognize bottlenecks, failures, and areas for process enhancement;

• Collaborate with internal teams to develop improvements, automations, and new workflows.

⛳️ Requirements

• At least 2 years of experience in operations, support, customer service, or similar fields;

• Currently enrolled in higher education (working towards a university degree);

• Knowledge of productivity tools, metrics, key performance indicators (KPIs), and operational structure;

• Strong proficiency in Excel and familiarity with digital tools;

• Capability to log, track, and prioritize requests effectively;

• Enthusiasm for technology, automation, and artificial intelligence.

🏝️ Benefits

• Fully remote work model

• Flexible working hours

• Opportunities for advancement and personal development within the organization

• Collaborative, flat organizational structure that promotes autonomy

• Direct participation in technology, automation, and AI projects