Operations Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as a primary resource for the operational needs of Customer Solutions and Engineering (CSE), ensuring that essential processes are fully supported by Virtru’s technology infrastructure.

• Identify areas of workflow inefficiency and implement enhancements through process adjustments, system configurations, and enablement initiatives.

• Develop and maintain reports on project status, resource allocation, utilization, pipeline, and other critical metrics.

• Collaborate with the Operations & Analytics team on system and data projects, converting CSE requirements into precise specifications.

• Provide support for Salesforce, Jira, project tracking tools, Confluence, Google Sheets, and other related systems.

• Document recurring operational procedures and take ownership of governance and ongoing improvements.

• Create dashboards and reports while addressing ad hoc reporting requests.

• Make minor configuration updates in Salesforce and related systems.

• Partner on complex automation and changes to data models.

• Conduct data cleaning and maintenance to ensure the accuracy and reliability of records.

• Collect requirements, test modifications, and assist with project implementations and enablement.

• Undertake ad hoc projects aimed at enhancing efficiency or adding value across CSE operations.

⛳️ Requirements

• 2–3+ years of experience in operations, business analysis, project coordination, or a comparable role, preferably supporting a delivery-, services-, or customer-facing team.

• Strong understanding of Virtru’s business model, priorities, customer value propositions, and CSE delivery goals.

• Familiarity with business performance metrics.

• Excellent organizational skills and keen attention to detail.

• Intermediate to advanced proficiency in spreadsheet tools like Excel and/or Google Sheets, including pivot tables, lookups, and basic data modeling.

• Experience with Salesforce as an end user, including report generation and basic list view creation; readiness to develop light admin-level configuration skills.

• Exceptional written and verbal communication abilities, with the skill to clarify ambiguous requests into explicit requirements.

• Capacity to convey insights to both individual contributors and executive leadership.

• Proficient in presenting information clearly to non-specialists.

• Ability to work collaboratively across functions, engage stakeholders, and escalate issues as needed.

• A proactive approach and commitment to continuous improvement.

• Flexibility to adapt and collaborate amidst shifting priorities.

• Comfort with asynchronous communication platforms, including Slack, email, and Zoom.

🏝️ Benefits

• Flexible PTO policy along with 14 holidays.

• Annual Learning & Development Stipend of $1,500.

• Company-sponsored team celebrations.

• Employee Assistance Program.

• Access to Headspace mental health application.

• A flat 3% contribution to retirement accounts.

• High level of flexibility for personal appointments, errands, or family emergencies.

• Generous policies for parental leave, medical leave, and bereavement.

• 401K contributions available.

• Stock options offered.

• Comprehensive medical, dental, and vision benefits.

• New Hire Swag and IT Welcome boxes provided.

• Structured semi-annual 360° performance evaluations.