Operations Analyst

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Creating and executing standard operating procedures (SOPs) to enhance productivity within the division.

• Assisting in the planning and implementation of projects and strategic initiatives.

• Providing training and support to team members regarding operational processes and best practices.

• Developing and sustaining efficient workflows to facilitate operational outcomes and informed decision-making.

• Improving internal and partner training programs by refining procedures, tools, and best practices.

• Performing financial analysis and generating regular reports.

• Overseeing and optimizing order processing and fulfillment.

⛳️ Requirements

• 3–5 years of experience in customer service or operational roles.

• Exceptional verbal and written communication skills, capable of leading meetings and delivering presentations.

• Advanced knowledge of Microsoft Excel, Word, and PowerPoint; familiarity with Power BI.

• Experience with SAP/TCIC systems.

• Strong analytical abilities to identify process gaps and drive enhancements.

• Willingness to travel up to 20% as needed.

🏝️ Benefits

• Medical, dental, life, vision, wellness program, disability

• 401(k)

• Employee Stock Purchase Plan

• Paid time off

• Tuition reimbursement

• Discounts on Stanley Black & Decker tools and other partner programs