Contract Store Ops Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Optimization: Leverage reporting and data analysis to pinpoint areas for enhancement and optimize store performance, improving user experience and boosting sales.

• Content Population: Oversee and refresh content across client Shopify stores, ensuring accuracy and timely updates.

• Product Management: Create, modify, and sustain product listings, covering pricing, descriptions, and images.

• Merchandising: Strategically position and emphasize products according to client-specific priorities and preferences, maximizing visibility and sales potential.

• App Management: Install, configure, and oversee Shopify apps to improve store functionality and performance.

• Site Experience Management: Develop and set up landing pages, manage site banners, and establish promotional programs, including sales and gift-with-purchase (GWP) offers.

• Core Site Settings: Configure and manage shipping rules, payment settings, and relevant storefront logic.

• Store Maintenance: Address and resolve technical issues, bugs, and other operational challenges to ensure seamless store operations.

• Customer Service Support: Act as the primary support for customer-facing inquiries related to the storefront.

• Feature Development: Introduce new features and enhancements to maintain the innovation and competitiveness of clients' stores.

• Analytics & Reporting: Track store performance using tools like Microsoft Clarity, and compile monthly revenue reports (MTD, YoY, QoQ) to uncover insights and drive proactive enhancements.

• Automation & Workflows: Create and manage Shopify Flow automations to assist with inventory management, product tagging, merchandising, customer segmentation, and discount auditing.

• Developer Management: Recognize when a request surpasses Store Ops scope and requires developer involvement. Manage escalated tasks from start to finish, including scoping, developer coordination, and timeline accountability until delivery.

• Client Support: Act as a dependable point of contact for clients while ensuring clear, proactive communication with internal teams regarding promotions, site modifications, and performance updates.

⛳️ Requirements

• Demonstrated experience in managing Shopify stores or comparable e-commerce platforms.

• Strong grasp of e-commerce best practices and trends.

• Proficient in the Shopify platform, including themes, apps, and integrations.

• Excellent problem-solving abilities and meticulous attention to detail.

• Capability to work independently as well as collaboratively within a team.

• Proven track record as a direct client contact, showcasing strong client-facing communication and interpersonal skills.

• Comfortable independently managing client relationships without account management assistance.

• Experience with HTML and CSS.

• Background in data analysis and reporting to enhance e-commerce store performance.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development