Operations Analyst

This is a fully remote position, open to applicants in Panama.

📋 Description

• Assist in the comprehensive operational execution of audit engagements spanning all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP).

• Oversee engagement setup, intake tracking, and workflow management within internal project management systems.

• Track engagement milestones, highlight timeline risks, and support resource and deadline monitoring.

• Collaborate with audit teams to ensure the timely delivery of client-facing and internal outputs.

• Aid in client onboarding logistics, including system access configuration and documentation preparation.

• Recognize and document operational challenges while suggesting actionable process enhancements.

• Assist in the upkeep and revision of standard operating procedures (SOPs), templates, and documentation repositories.

• Support internal quality control assessments to ensure deliverables align with firm standards.

• Participate in the implementation of operational process modifications and new tools across delivery teams.

• Gather, organize, and maintain operational data for internal reporting and leadership dashboards.

• Monitor key operational KPIs such as engagement utilization, project timelines, and team capacity.

• Generate regular status reports and ad hoc analyses for the Director of Operations and senior leadership.

• Uphold data integrity across internal systems, ensuring records are updated and accurate.

• Maintain and revise internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems.

• Provide operational assistance for compliance automation platforms (e.g., Vanta, Drata, Secureframe).

• Aid in the assessment and adoption of new technologies that improve team efficiency.

• Act as a liaison between audit delivery, client success, HR, and finance teams to facilitate coordinated operations.

• Assist with special projects and strategic initiatives as directed by Operations leadership.

• Contribute to the development of internal training materials, onboarding documentation, and knowledge base resources.

⛳️ Requirements

• Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related discipline.

• 2+ years of experience in operations, project coordination, audit support, or a comparable role.

• Experience in professional services, consulting, audit, or a compliance-adjacent environment is highly preferred.

• Familiarity with cybersecurity compliance frameworks (SOC 2, ISO 27001, CMMC, PCI DSS) is advantageous.

• Strong organizational and project coordination abilities with exceptional attention to detail.

• Proficient in Excel / Google Sheets; experience with project management tools (Asana, Jira, or equivalent).

• Excellent written and verbal communication skills in English.

• Analytical mindset — comfortable working with data, generating reports, and recognizing trends.

• Capability to manage multiple priorities concurrently in a fast-paced, fully remote setting.

• Collaborative team player with a proactive, solutions-oriented approach to work.

• High integrity and discretion when managing confidential client and organizational information.

🏝️ Benefits

• Annual Bonus based on the company's discretion and individual performance.

• Thirteenth month and paid vacations as per Panamanian law.

• Vale Panama.

• Medical Insurance.

• Life Insurance.

• Retirement contributions.

• Cellphone service.

• Gym membership.

• Physical office with amenities available (Sortis Business Tower).

• Parking space.

• Sortis Spa discount (dependent on selected gym plan).

• 11 paid national holidays.