Operations Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Recognize and implement improvements for the reporting and tracking of program operations.

• Create and optimize Excel-based tools for client and program deliverables.

• Develop project timelines and oversee essential milestones to ensure timely delivery.

• Provide updates on ongoing and forthcoming tasks.

• Collaborate with support departments and potentially the client to finalize projects and enhancements.

• Discover automation prospects through advanced Excel tools or Information Management development.

• Act as the primary contact for enhancements related to processes, technology, and tools.

• Organize training, process modifications, and reporting capabilities that arise from program enhancements.

• Assist in the rollout of new tools and program features, which includes development, testing, and training.

• Identify and implement ongoing improvement opportunities through advancements in systems and processes.

• Oversee program reporting requirements, including invoicing, data-entry validations, and troubleshooting.

• Train additional staff on reporting functionalities.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• 1–2 years of prior experience in customer service, sales, or an office setting is required.

• A minimum of 2 years in report design and development.

• 1–2 years of experience in client-facing project management.

• Strong skills in customer service and communication.

• Capability to manage a diverse workload in a fast-paced environment.

• Detail-oriented, organized, a self-starter, and able to prioritize tasks effectively.

• Ability to identify and resolve project application issues with customers and trade allies.

• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.

• Strong data-entry skills using tracking systems/databases.

• Effective verbal and written communication with customers, clients, and colleagues.

• Capability to analyze and interpret data and resolve practical problems.

• Understanding of mathematical concepts such as fractions, percentages, and ratios.

• Commitment to diversity and inclusion.

• Reliable transportation is necessary.

• A valid driver's license is required.

• Willingness to travel up to 10%.

🏝️ Benefits

• Option for remote or virtual work arrangements.

• Willingness to travel up to 10%.