Operations Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate effectively with decorating partners

• Record action items and ensure timely follow-up

• Capture and communicate feedback

• Oversee production timelines

• Inform relevant stakeholders about delays and issues

• Coordinate with customers regarding order status and concerns

• Keep the Customer Success team informed on order progress

• Address and resolve operational challenges

• Tackle sourcing concerns and communicate with customers as necessary

• Manage shipment issues and supply required documentation

• Track transit times and report any delays or lost shipments

• Resolve art file problems to maintain production schedules

• Handle expedited orders

• Oversee high-touch orders from sourcing through production to logistics

• Maintain updates on order status for all relevant parties

⛳️ Requirements

• Exceptional proficiency in both spoken and written English

• Strong organizational and time management capabilities

• Ability to juggle multiple priorities and meet deadlines

• High attention to detail in documentation, production tracking, and order management

• Proactive in problem-solving

• Adaptable to a fast-paced work environment

• 1–3 years of experience in promotional products, customer service, marketing, e-commerce, or related operations roles

• Willingness to work overnight/graveyard shifts in Philippine time or within U.S. operating hours

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Skilled in Google Workspace (Google Sheets, Gmail, Docs)

• Familiarity with CRM platforms and promotional industry software such as Sage, ESP, commonsku, or Syncore is preferred

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, or Canva is a plus

• Strong multitasking, organizational, and project coordination abilities

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field is preferred

🏝️ Benefits

• Competitive salary packages

• Permanent remote work arrangement

• Company-provided equipment

• Employer contribution to government-mandated benefits

• Internet stipends upon regularization

• HMO coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major company live events in spring and winter

• Monthly virtual employee appreciation events

• Career skills training courses provided by the company

• A company culture that prioritizes your personal and professional development