Operations Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Monitor EHR Council actions and escalate any identified risks.

• Assist in resolving intricate Council issues.

• Foster prompt decision-making within Tier 1 of the Tiered Resolution Pathway.

• Organize and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups, and other stakeholders.

• Conduct reviews of project plans with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor.

• Keep Tier 1 SME Team Co-Leads and Members updated on necessary actions or updates.

• Provide status updates to ensure Tier 1 SME Team Co-Leads are informed about task ownership and actions.

• Inform the VHA Leadership team about Tier 1 SME Team activities, issues, needs, and suggestions for process improvements.

• Create Bi-Weekly Status Reports for the EHRM Council.

• Examine the Change Control Log and confirm that the Tier 1 SME Team has reviewed, updated, and approved requests before presenting them to the Change Control Board for approval.

• Collaborate with the EHRM-IO Solution Advisor/Solution Management Administrator to support and facilitate the workflow designs of SME members.

• Assist with project management tasks, which include coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings, and events.

• Partner with clients to establish, refine, and maintain processes, guidelines, rules, and interdisciplinary structures in accordance with government priorities, and coordinate decisions and tasks.

• Aid in strategic communications and change management initiatives, which involve identifying target stakeholders; creating a variety of outreach and communication materials; providing executive communication support; updating, executing, and maintaining a comprehensive communications plan; and developing training products for stakeholder management and engagement.

⛳️ Requirements

• 7 years of pertinent experience.

• Bachelor’s degree in a relevant field.

• Capability to interact and engage with executive-level stakeholders.

• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint.

• Ability to obtain and maintain a public trust clearance.

• Legal authorization to work in the U.S.

• Availability to work onsite in Washington, D.C.

🏝️ Benefits

• Health insurance.

• 401(k).

• Opportunities for professional development.