Operations – After-Sales Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact for B2B clients concerning inquiries and issues related to delivery, assembly, and complaints.

• Establish and uphold the ordering process within the ERP system.

• Conduct a comprehensive analysis of processes and enhance them across various functions.

• Play a role in boosting efficiency and enhancing customer satisfaction.

• Assist with interdisciplinary projects in Operations, automation, and the management of customers and partners.

• Work collaboratively with external partners and internal teams.

• Create customer-focused solutions and consistently enhance the customer experience throughout the after-sales process.

• Organize and schedule transportation and assembly activities.

⛳️ Requirements

• Relevant professional experience in the field.

• Appropriate academic degree.

• Experience in customer communication.

• Familiarity with logistics processes within the ERP framework.

• Strong enthusiasm for customer interactions and proactive support.

• Practical mindset combined with a self-motivated, energetic approach to work.

• Capability to understand and enhance cross-functional processes comprehensively.

• Excellent organizational abilities, attention to detail, and a solution-oriented mindset.

• Structured and flexible working style.

• Strong analytical capabilities and the ability to convert data into actionable insights.

• Business-fluent German, both written and oral.

• Proficient in English.

• Willingness to travel occasionally for meetings with production partners.

🏝️ Benefits

• A meaningful role contributing to the vision of creating a "happy, healthy & productive" working world.

• Career advancement opportunity at one of Germany's rapidly growing office furniture e-commerce startups.

• Monthly €50 personal development budget.

• Optional subscriptions to BookBeat and Blinkist.

• Strong culture of feedback.

• Company events and after-work gatherings.

• Team event budget at the department level.

• Ergonomic office furniture.

• Air conditioning in the office.

• Office dog policy.

• Availability of snacks and beverages.

• Edenred card providing a monthly €50 tax-free non-cash benefit, or the option to join EGYM Wellpass.

• Employee discount on the product range, including for friends and family.

• Exclusive discounts through access to Corporate Benefits.

• Flexible working hours.

• Hybrid work culture (office and remote work).

• 30 days of vacation.

• Option for workation.