Director of Technology Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Quality Assurance, IT, internal tooling, and Security operations.

• Develop and implement QA strategies, establish quality metrics, and embed quality throughout the development cycle.

• Enhance test automation and refine CI/CD quality gates.

• Assess and integrate AI-assisted testing tools for generation, upkeep, and triage.

• Mentor QA, IT, and Security team members, develop career pathways, and recruit additional expertise.

• Modernize internal tools and processes, automate repetitive tasks, manage the SaaS portfolio, and consolidate vendors to minimize expenses.

• Define IT SLAs, create self-service resources, and maintain documentation.

• Take charge of the security roadmap encompassing application, infrastructure, corporate/endpoint security, and vendor risk.

• Develop security policies, training programs, vulnerability management strategies, and incident response protocols.

• Act as the escalation contact for security incidents, leading response efforts, communications, and postmortem analyses.

• Formulate strategy, oversee outcomes, assess test architecture, scrutinize vendor renewals, and guide incident reviews.

• Conduct a technical evaluation during the panel interview.

⛳️ Requirements

• 10+ years of experience in technology roles.

• 5+ years of experience in leadership positions.

• Direct leadership experience in at least two of QA, IT, or Security, with substantial knowledge of the third.

• Proven experience in transforming manual, ad hoc, or reactive technology operations into automated, structured, and proactive systems.

• Comprehensive understanding of test automation, CI/CD integration, quality metrics, agile product development, and AI-assisted testing.

• Practical AWS experience and adequate infrastructure knowledge to make QA, IT, and Security decisions.

• Solid foundation in IAM/SSO, MDM, SaaS administration, network security tools, and IT budget management.

• Familiarity with Playwright, Cypress, or Selenium frameworks.

• Technical expertise to evaluate architecture and mentor the team.

• Strong judgment in build-vs-buy decisions, vendor selection, and resource prioritization.

• Capability to articulate technical risks, trade-offs, and decisions to both executives and non-technical stakeholders.

• Must be authorized to work in the United States and successfully complete the E-Verify process.

🏝️ Benefits

• Fully remote position.

• Competitive compensation package that includes an equity incentive plan and company-wide bonus opportunities.

• National medical, dental, and vision healthcare coverage.

• Company-sponsored life insurance policy.

• Optional accidental insurance, FSA, and DCFSA benefits.

• Unlimited paid time off (PTO) policy alongside eleven (11) company-observed holidays.

• 401(k) retirement plan.

• Twelve (12) weeks of paid leave for both birth and non-birth parents.

• The chance to pursue your passion at a company leading the charge in tackling the affordable housing crisis.