Operations Account Executive

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• You will serve as an Operations Executive managing client accounts located in London.

• Act as a brand ambassador for the organization.

• You will be responsible for overseeing and managing your accounts to a high standard.

• Address issues across your accounts swiftly and efficiently.

• Capable of thriving in a fast-paced environment while working under pressure.

• Ensure seamless delivery of our services and operations throughout the business.

• Recruit new cleaners as needed (we have excellent systems in place), although our recruitment team will assist you.

• Manage multiple accounts while coordinating with cleaning teams and clients directly.

• Effective communication is essential through daily video meetings and phone calls.

• Draft contracts with clients.

• Order necessary products and materials.

• Resolve staff-related issues promptly to maintain high standards across accounts.

• Address crisis situations as required.

⛳️ Requirements

• Ability to operate in a fast-paced environment and manage multiple projects simultaneously.

• Expected to be a team player and report directly to the Head of Operations.

• Capable of conducting numerous phone calls, WhatsApp messages, video calls, and emails daily to ensure your cleaners are successfully fulfilling their workflows for clients.

• Proficient in multitasking on various tasks at once to meet deadlines.

• Confident in using Microsoft Office and Google Suite (including Docs, email, and calendar).

• Must be a strong executor and task-oriented individual!

• Able to communicate effectively with cleaners and clients at all levels, providing exceptional customer service consistently.

• A high level of proficiency in English is required.

• Willingness to quickly and efficiently learn new software.

• You must possess a relentless attitude and a desire to keep pushing until the job is completed successfully!

🏝️ Benefits

• Earn commissions on contract renewals; provide excellent service and receive annual payment on all renewed contracts.

• If our sales team assigns you a new contract, you will be compensated for setting up and deploying this client!

• Competitive salary.

• One day per month spent in our office with the entire team (10 people), including lunch and drinks provided.

• Annual villa retreat—an opportunity to enjoy a high-end luxury villa with a pool in Sarajevo, featuring barbecues, pool parties, music, and drinks!

• Collaborate with an amazing team that is family-oriented and highly supportive.

• Commission based on success.

• Scaled promotions based on achievements within the company.

• Enjoy your birthday off!