Operational Resilience – Business Continuity Manager

This is a fully remote position, open to applicants in Estonia, +6 more countries.

📋 Description

• Develop, implement, and continually enhance Paymentology's comprehensive Business Continuity and Operational Resilience framework on a global scale.

• Establish governance structures, policies, procedures, and reporting mechanisms for resilience.

• Identify key business services and outline impact tolerances, recovery priorities, and resilience requirements.

• Evaluate resilience maturity, pinpoint gaps, and drive necessary improvements.

• Lead Business Impact Assessments and map essential services, processes, technology components, third-party dependencies, teams, and locations.

• Create and oversee resilience testing programs, tabletop exercises, crisis simulations, and technical recovery drills.

• Review disaster recovery plans, runbooks, and recovery capabilities in relation to business needs.

• Document testing results, recognize weaknesses, and track remediation actions until completion.

• Develop and sustain the global crisis management framework, including escalation processes and response strategies.

• Coordinate responses to significant incidents and operational interruptions.

• Ensure that continuity plans effectively address critical operations, alternative working arrangements, employee safety, and customer service continuity.

• Maintain records of resilience risks and remediation actions.

• Assist in regulatory compliance, client audits, due diligence, RFPs, and regulatory assessments.

• Contribute to efforts related to ISO 27001, PCI DSS, and SOC 2 compliance.

• Foster relationships with stakeholders across Security, Technology, Operations, Risk, and business units.

• Define and monitor resilience Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).

• Prepare reports for senior leadership, translating complex risks into actionable recommendations.

• Support senior stakeholders in evaluating residual risks and establishing remediation priorities.

⛳️ Requirements

• Over 5 years of experience in a strategic Business Continuity, Operational Resilience, or a related field.

• Experience preferably within financial services, banking, fintech, payments, or another highly regulated sector.

• Demonstrated expertise in designing and implementing Business Continuity and Operational Resilience frameworks.

• Strong practical understanding of Business Impact Assessments, critical business services, impact tolerances, dependency mapping, and recovery prioritization.

• Hands-on experience in developing and coordinating resilience testing programs, business continuity exercises, and crisis management simulations.

• Familiarity with FCA Operational Resilience, DORA, ISO 22301, or equivalent international regulatory and industry standards.

• Capacity to comprehend and challenge technical disaster recovery assumptions.

• Strong program and project management capabilities.

• Sound risk judgment with the ability to prioritize requirements and escalate significant resilience risks.

• Excellent stakeholder management, influencing, and both written and verbal communication skills.

• Experience in supporting audits, client due diligence, regulatory reviews, and resilience assurance activities.

• Independent, proactive, and hands-on work ethic.

• Familiarity with GRC platforms such as Drata, Vanta, or similar solutions is a plus.

• Professional qualifications or membership in the Business Continuity Institute or equivalent organizations would be advantageous.

• Outstanding written and verbal communication skills in English.

• Capability to issue invoices as an independent contractor.

• Eligibility to pass credit, education, sanction and enforcement, employment, criminal, and identity checks.

• Legal authorization to work in the current country of residence without requiring visa sponsorship or additional work authorization.

🏝️ Benefits

• A diverse and global team environment.

• An equal opportunity and inclusive workplace.

• A chance to contribute to meaningful work across various markets and functions.

• Compensation for independent contractors paid monthly in US dollars.

• Opportunities for global collaboration across markets and functions.