Operational Excellence Manager

📋 Description

• Supervises and mentors 5-7 customers concurrently

• Trains customers on workflows within the Redzone software through various 90-day on-site implementations

• Conducts shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor

• Monitors performance metrics and customer enhancements throughout the deployment process

• Leads process improvement initiatives and kaizen activities for clients

• Provides constructive feedback to frontline teams and leadership to promote positive behavioral shifts and enhance results

• Facilitates remote weekly meetings to track customer progress

• Identifies remarkable stories and outcomes to celebrate successes with the customer

• Manages project timelines with customers

• Delivers Success Assessments upon the conclusion of projects

• Presents executive summaries and supplies customers with information regarding all Redzone programs

• Addresses customer technical issues as necessary

• Aids customers in determining the next steps in their Redzone journey

• Other responsibilities as assigned

⛳️ Requirements

• Proficiency in both English and Spanish is preferred

• Required senior operations leadership experience in manufacturing settings

• Prior experience in direct, hands-on manufacturing roles such as Operations Manager, Production Supervisor, or Continuous Improvement Manager

• Experience utilizing Overall Equipment Effectiveness (OEE) and its components to drive production outcomes and continuous improvement

• Capability to plan, organize, and operate effectively in a fast-paced environment while addressing multiple demands from internal teams and clients

• Ability to foster and maintain strong relationships with clients and internal teams

• Exceptional interpersonal and organizational skills

• Strong written and verbal communication abilities

• Good judgment and excellent evaluative skills

• Effective time management skills with the ability to work in a high-paced, rapidly growing environment

• Skill in prioritizing tasks within active projects to meet critical deadlines

• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)

• Comfortable with technology and capable of discussing technical requirements related to networking, wireless, and software

• Willingness to learn software necessary for success in this role

• Experience with Programmable Logic Controllers (PLC) is desired, but not mandatory

• Must be able to provide proof of a valid state driver’s license

🏝️ Benefits

• U.S. benefits package includes medical, dental, and vision coverage

• 401(k) plan with company match

• Coverage for short-term and long-term disability

• Life insurance

• Paid time off

• Parental leave

• Flexible spending accounts

• Employee assistance program