Operational Excellence Manager

This is a fully remote position, open to applicants in Philippines, +5 more states.

📋 Description

• Serve as a floating PFM during both scheduled and unscheduled site-lead absences to ensure service continuity.

• Supervise and provide guidance to on-site technical and soft services teams during coverage periods.

• Act as the primary point of contact for clients, managing their expectations, attending crucial meetings, and addressing escalated issues.

• Oversee Work Order management in Corrigo, ensuring effective task assignment, vendor coordination, completion, and escalation.

• Perform operational diagnostics and convert findings into plans for continuous improvement.

• Create, document, and enforce Standard Operating Procedures (SOPs) across operational activities.

• Enhance processes and tools, optimize workflows, minimize waste, and boost efficiency.

• Monitor operational KPIs and leverage data-driven insights to inform decisions and implement corrective actions.

• Direct the Operational Excellence components of the annual Account Development Plan.

• Aid in expenditure monitoring and identify opportunities for cost savings.

• Maintain a centralized repository for knowledge management, including SOPs, training materials, and best-practice case studies.

• Collaborate with PFMs, regional leadership, and clients to address operational bottlenecks.

• Design and implement focused operational training programs.

• Mentor site teams and nurture emerging leaders.

• Revise and oversee the onboarding process for new hires alongside line managers.

• Maintain skills matrices and develop personalized development plans.

• Lead change management initiatives and promote the adoption of new processes, technologies, and structures.

• Travel across the APAC region as needed.

⛳️ Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related discipline.

• University degree or professional certification in engineering or facilities management.

• Over 5 years of experience in Facilities Management, Operations, or Continuous Improvement roles.

• More than 5 years of hands-on experience in facilities operations.

• Proven ability to design and implement training programs.

• Strong grasp of FM operational workflows in FCDO accounts and industry standards.

• Exceptional presentation, public speaking, and coaching abilities.

• Proficient in process mapping tools such as Visio.

• Skilled in data analysis tools including Excel and Power BI.

• Expertise in change management with the ability to influence stakeholders at all levels.

• Fluent in English; knowledge of local languages is a plus.

• Proficient in Microsoft Office and familiar with relevant software.

• Strong interpersonal skills with a keen client focus.

• Technical understanding and experience with performance-based service contracts and vendor management.

• Awareness of occupational safety requirements.

• Capability to operate within a budget.

• Demonstrated initiative and motivation.

• Strong written and verbal communication skills.

• Ability to effectively resolve problems.

• The selected candidate must provide a non-criminal record issued by police authorities.

🏝️ Benefits

• Meaningful work.

• Opportunities for continuous learning.

• Inclusive leadership.

• Chance to influence the future of real estate operations.

• Up to 25% travel within the APAC region.

• Reasonable accommodations for individuals with disabilities.