Operation Manager – Microsoft M365

This is a fully remote position, open to applicants in India.

📋 Description

• Develop strategies in collaboration with senior management and establish policies that align with the organization's objectives.

• Implement efficient processes and standards.

• Collaborate with both subordinate and senior management levels, involving negotiations and influencing key decisions.

• Manage team operations while creating innovative solutions, leveraging existing methods and adapting procedures as necessary.

• Understand the strategic direction set by senior management, effectively communicate team goals and deliverables, and keep the team informed about changes.

• Provide guidance to our in-house Management Trainee.

• Monitor NSAT Scores and the productivity of team members closely.

• Induct new hires, including Engineers and Team Leaders, into the technical support process.

• Oversee the management of critical and complex changes as applicable.

• Initiate and promote continuous service improvement plans.

• Identify and communicate potential risks and dependencies to stakeholders in a timely manner.

• Responsible for performance management, career development, and retention of team members.

• Possess an innovative and transformational mindset to identify opportunities for process optimization.

⛳️ Requirements

• Bachelor's degree with a minimum of 8 years of experience as an operations head/manager in the Technical Support process (Microsoft M365).

• Experience in Concierge LOB is preferred.

• Work Location: Work from Home.

• Shift Timings: Rotational.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work-from-home options.

• Supportive and collaborative work environment.