Operation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components.

• Oversee the entire lifecycle of circuit move, add, change, and disconnection orders (MACDs).

• Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting.

• Ensure the physical layer installation of server and network cabling is done in accordance with cabling matrices.

• Conduct physical server and circuit troubleshooting along with fault analysis.

• Provide continuous support for the production environment and collaborate with vendors, system owners, and other operations teams to address any issues.

• Responsible for coordinating and tracking requests/orders while providing weekly reports.

• Document each implementation post-completion.

• Participate in an On-Call Rotation for ad-hoc troubleshooting between internal teams and external providers.

• Assist with other regional tasks during business hours related to maintenance work.

⛳️ Requirements

• A minimum of 2 years of experience in datacenter or corporate/enterprise IT infrastructure, adhering to IT best practices (ITIL) and equipment lifecycle processes.

• Proven experience in executing detailed Method of Procedures (MOPs) and technical instructions, while following documentation.

• Familiarity with relevant technologies, including fiber optics, DWDM/CWDM devices, and various network interface types: form factors and protocols.

• Strong troubleshooting abilities across technical, logistical, and process-related areas.

• Experience in planning and coordinating efforts with field operation technicians, engineers, contractors, and vendors, particularly involving Telecom ISP and Colo Providers.

• Exceptional oral and written communication skills, with the ability to articulate ideas clearly and provide effective remote technical guidance and troubleshooting.

• Basic command-line proficiency in Linux/Unix and any switch OS CLI.

• Capable of working independently with minimal supervision.

• Preferred: Experience in coordinating or leading junior field operation technicians/engineers, contractors, and/or vendors within a telecommunications setting.

• Experience in collaborating across various levels and functions.

• Ability to anticipate planning problems and proactively mitigate project-impacting factors.

• Strong documentation skills for technical processes and procedures, as well as the ability to accurately record extensive amounts of detailed data.

• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

🏝️ Benefits

• Equal-opportunity employer