Operador Call Center

This is a fully remote position, open to applicants in Peru.

📋 Description

• Receive and respond to calls from cardholders regarding inquiries, requests, and complaints.

• Provide timely responses through the Call Center and minimize call abandonment.

• Document all handled calls in Odoo.

• Ensure the quality and proper classification of records.

• Address feasible inquiries and requests during the first contact.

• Record and escalate requests and complaints to the User Support area when they require back office assistance or exceed your authority.

• Adhere to assigned schedules, monthly objectives, and responsibilities as designated by the User Support Manager.

• Achieve targets related to call volume, average handling time (AHT), record quality, and call monitoring.

⛳️ Requirements

• Adhere to and respect the assigned work schedules each month.

• Mark attendance in the company's attendance system.

• Document calls and manage complaints, requests, inquiries, and suggestions in Odoo.

• Follow current internal procedures and applicable internal and external regulations.

• Comply with regulations and provisions for the prevention of money laundering and terrorist financing (LA/FT).

• Maintain confidentiality of personal data and adhere to personal data protection regulations.

• Follow the rules and instructions of the Occupational Health and Safety Management System (SGSST).

• Participate in workplace safety and health activities and objectives.

• Report any work-related accidents or incidents to the immediate supervisor.

• Engage in the risk assessment matrix, evaluation, and control of hazards.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance incentives.

• Health and wellness programs for employees.

• Friendly and collaborative work environment.