OpenLMIS Technical Manager Consultant

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Lead and manage the implementation, optimization, and support activities of OpenLMIS.

• Assist in system configuration, customization, testing, rollout, and post-deployment support.

• Convert user, business, and Ministry of Health requirements into actionable technical specifications and implementation strategies.

• Oversee integration planning with relevant national health information systems and interoperability platforms.

• Ensure that country customizations align with OpenLMIS Core architecture and standards to uphold system scalability and upgradability.

• Act as the main technical point of contact between government officials, implementation partners, developers, and support teams.

• Facilitate communication and operational alignment between technical and programmatic stakeholders.

• Manage issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.

• Aid in governance, implementation planning, and sustainability initiatives for OpenLMIS.

• Supervise and mentor Helpdesk Officers, including workload distribution, escalation support, and performance evaluation.

• Enhance helpdesk and support processes, encompassing ticket tracking, documentation, and continuous improvement efforts.

• Promote end-user adoption through technical guidance and structured support frameworks.

• Organize and conduct user training sessions and disseminate program updates to subnational stakeholders.

• Create and maintain technical and operational documentation, guidance materials, and user support resources.

• Facilitate knowledge transfer and capacity building for government and partner teams.

• Monitor implementation progress, risks, dependencies, and support issues.

• Provide regular technical and operational updates to VillageReach and relevant stakeholders.

• Contribute to ongoing improvement initiatives and strategic planning for the long-term sustainability of the system.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Health Informatics, Information Systems, Public Health, Supply Chain Management, or a related field. A Master's degree is a plus.

• A minimum of 3–5 years of experience in supporting digital health systems, eLMIS/HIS platforms, or enterprise software implementations.

• At least 2 years of experience in technical coordination or management positions, including oversight of support or technical teams.

• Proven experience in:

• - System implementation and rollout

• - Requirements gathering and technical documentation

• - Helpdesk and support management

• - Stakeholder coordination with Ministries of Health and partners

• - Issue escalation and technical troubleshooting

• - Strong understanding of digital health ecosystems and interoperability concepts.

• Experience with OpenLMIS is highly preferred; familiarity with systems such as DHIS2, OpenMRS, and ERP/WMS platforms is advantageous.

• Excellent analytical, communication, stakeholder management, and problem-solving abilities.

• Experience in donor-funded or public health supply chain programs is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Engaging work environment with a focus on impact and innovation.