Online Crisis Counselor I

This is a fully remote position, open to applicants in Washington.

📋 Description

• Respond to incoming chats and texts, offering crisis intervention, suicide prevention, and supportive counseling to clients experiencing emotional distress or at risk of suicide.

• Perform safety assessments in accordance with agency policies, funding, accreditation, and Lifeline Best Practices.

• Oversee client interactions to ensure effective and suitable support.

• Initiate police intervention procedures when a Visitor is in immediate danger.

• Comply with state and federal legal regulations, including HIPAA confidentiality and mandated reporting (e.g., CPS, APS, Tarasoff Duty to Warn).

• Work collaboratively with the online crisis counselor team and Shift Leads on intricate cases.

• Consult with Shift Leads and Master’s level Crisis Shift Managers on compliance matters, including mandatory reporting, HIPAA, and imminent risk assessments.

• Utilize Microsoft Teams to communicate with remote staff and 988 Crisis Shift Leads.

• Participate in staff meetings and training sessions to improve clinical skills and encourage professional growth.

• Mentor and coach new staff members.

• Foster an environment that prioritizes integrity, respect, and accountability.

⛳️ Requirements

• Bachelor’s Degree in a social science/behavioral health or related field along with one (1) year of experience in a mental health or similar field.

• Obtaining Agency Affiliated Counselor Registration within 30 days of employment, or its equivalent, is mandatory and must remain active throughout employment.

• Successful completion of a typing test with a minimum score of 35 WPM.

• Proficiency in English, both oral and written.

• Courteous, empathetic, and professional demeanor.

• Expertise in Motivational Interviewing and active listening techniques.

• Strong problem-solving abilities and skills in information gathering.

• Excellent communication skills to relay information clearly and effectively.

• Capability to multitask, including simultaneous talking and typing.

• Proficient in documenting notes in electronic medical records.

🏝️ Benefits

• Vacation and Sick Time: Up to 200 hours of vacation and up to 108.64 hours of sick time.

• Competitive salary.

• Holidays: 8 paid holidays per year plus 2 paid floating holidays.

• Medical, Dental, and Vision coverage.

• Health Savings Account (HSA).

• Flexible Savings Account (FSA) for medical and dependent care.

• Complimentary Employee Assistance Program.

• 403(b) Retirement Plan with matching contributions.

• Opportunities for professional development.