Oncology Case Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Work collaboratively with internal and external partners to provide outstanding customer support and ensure satisfaction.

• Implement customer retention strategies aimed at preserving and expanding existing accounts.

• Cultivate and sustain value-driven relationships with current clients, enhancing their usage of products and services.

• Maintain regular communication with colleagues, Customer Support, and Commercial Leadership to relay customer insights, success stories, challenges, and best practices.

• Precisely document customer interactions, updates, and value-oriented activities within the CRM system.

• Develop and keep a comprehensive understanding of the company's products, services, technology platforms, billing and reimbursement processes, as well as molecular profiling solutions.

• Establish and uphold open lines of communication with key stakeholders at assigned accounts, addressing issues that may affect customer satisfaction.

• Oversee assigned company equipment and assets.

• Timely and accurately submit all necessary reports and documentation.

• Achieve or surpass designated performance targets.

• Provide support for meetings, conferences, and trade shows as required.

• Assist physicians in ordering and interpreting the CMI platform, ensuring accuracy in QC reports, which necessitates access to PHI.

• Maintain a primary focus on case management.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• A minimum of three years of experience in account management or a customer-facing role.

• Strong skills in problem-solving and decision-making.

• Familiarity with clinic-based business practices is essential.

• Capability to learn proprietary software systems.

• Excellent communication skills, both written and verbal.

• Strong organizational, interpersonal, and collaboration abilities.

• A valid driver’s license and dependable transportation are required.

• Successful completion of pre-employment requirements is necessary.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development