Oncology Case Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Collaborate closely with both internal and external stakeholders to provide outstanding customer support and ensure satisfaction.

• Implement customer retention strategies to sustain and expand existing accounts.

• Develop and nurture value-driven relationships with current customers, promoting increased usage of products and services.

• Maintain regular communication with team members, Customer Support, and Commercial Leadership to exchange customer feedback, success stories, challenges, and best practices.

• Diligently document customer interactions, updates, and value-based activities in the CRM system.

• Cultivate and sustain a solid understanding of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.

• Foster open communication with key stakeholders at assigned accounts and escalate issues that may affect customer satisfaction.

• Manage assigned company equipment and assets effectively.

• Timely and accurately submit all required reports and documentation.

• Achieve or surpass assigned performance targets.

• Provide support for meetings, conferences, and trade shows as necessary.

• Assist physicians in ordering and interpreting the CMI platform, including ensuring QC report accuracy, which necessitates access to PHI.

• Maintain a primary focus on case management.

⛳️ Requirements

• Bachelor’s degree is a must.

• At least three years of experience in account management or customer-facing roles.

• Strong problem-solving abilities and decision-making skills.

• Familiarity with clinic-based business practices.

• Capability to learn proprietary software efficiently.

• Outstanding written and verbal communication skills.

• Excellent organizational, interpersonal, and collaboration abilities.

• Possession of a valid driver’s license and reliable transportation.

• Successful completion of pre-employment requirements is essential.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.