This is a fully remote position, open to applicants in Pakistan.

• Take ownership of the client relationship from the sale point through the Customer Success transition (first 90 days).

• Facilitate client kickoff meetings, product training sessions, chairsides, as well as 30- and 60-day adoption calls, and partnership evaluations.

• Cultivate a comprehensive understanding of publishers’ business requirements and align MediaRadar’s platform with their objectives.

• Assist clients in establishing success milestones and realizing value through a proactive, hands-on approach that fosters confidence and autonomy.

• Monitor client engagement, proactively identify accounts or users showing disengagement, and implement re-engagement strategies.

• Provide clients with educational resources and best practices to enhance outcomes.

• Track and oversee all onboarding activities within Salesforce.

• Update onboarding progress, manage client setup, and accurately document client goals, use cases, and interactions.

• Confirm client satisfaction and engagement at the conclusion of the onboarding process.

• Smoothly transition the partnership to the account team with complete context and documentation.

• Lead centralized segment outreach initiatives and collaborate with client partners for targeted customer engagement.

• Proven experience in client-facing or customer success positions, ideally in SaaS, advertising, or media.

• Excellent communication and interpersonal skills with a knack for quickly building trust and credibility.

• Strong organizational and project management abilities to handle multiple clients and timelines concurrently.

• Proficiency in tools such as Salesforce, Zoom, and MS Office/Google Suite.

• Familiarity with digital media, publishing, or advertising technology is an added advantage.

• Medical & Life Insurance

• Flexible PTO

• Summer Fridays

Onboarding Specialist

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