Customer Onboarding Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will represent Insider One to our clients! Acting as the vital link between their requirements and our technology.

• Assist clients in understanding their needs and which of our features and products align best with their goals and expectations.

• Ensure clients are maximizing the use of our technology, enabling us to deliver our world-class service. You will monitor and encourage the adoption of our technology by customers.

• Collaborate with our data experts (engineers and developers) and product specialists whenever necessary to guarantee the client receives comprehensive technical support.

• Create and maintain key account plans that pinpoint opportunities to enhance the value we provide to our clients' organizations.

• Actively offer ongoing feedback to your team regarding market trends, unmet needs, and chances to make a greater impact on our partnership with clients.

• Build a trusted advisor relationship that ensures our customers are completely satisfied with our services and technology.

• Strategize to help customers achieve their objectives by prioritizing and facilitating the resolution of escalated customer issues.

• Contribute new product ideas! As an account strategist, you will assist our product and design experts in shaping our product roadmap.

⛳️ Requirements

• Previous experience in customer-facing roles such as customer success, project management, or strategic consulting. Demonstrate your ability to collaborate and forge strong relationships with customers, particularly at the executive level.

• Excellent oral and written communication skills, complemented by positive and energetic phone skills and outstanding listening abilities.

• With clients globally, be a self-motivated and tech-savvy individual, always seeking innovative solutions and ideas to enhance our client relationships.

• Embrace one of our core values: care. You must genuinely care for our clients, ensuring they feel comfortable with our products and support. Exceptional project and time management skills are essential, and a keen attention to detail is a plus!

• A strong passion for testing, measuring, and enhancing outreach and follow-up effectiveness.

• The adaptability and willingness to thrive in a fast-paced startup environment.

• Proficient communication skills in both English and German.

🏝️ Benefits

• Join a diverse team that is as global as it gets — where every voice is valued and individuals from 50+ nationalities collaborate together.

• Enhance your skills with internal training sessions covering AI fundamentals, coding, foreign languages, and a variety of personal development skills.

• Satisfy your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.

• Become a Shareowner through our eligibility-based “ESOP” and own a part of what you help create.

• Contribute to building the team you wish to work with and enjoy rewarding referral bonuses.

• Find opportunities to give back to your community through volunteering and purpose-driven social impact projects.

• From global retreats to team-building activities, anticipate year-round events that create lasting memories.