Onboarding Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Guide customers through each phase of the onboarding process – starting from the initial kick-off to go-live and continuing into post-go-live adoption.

• Establish trust and credibility with airline and MRO stakeholders by integrating project rigor with authentic aviation expertise.

• Assist customers in managing the operational change that accompanies the integration of flydocs solutions into their everyday workflows.

• Identify and nurture product champions within client organizations to promote adoption and long-term support.

• Help clients optimize their processes and achieve tangible operational efficiencies.

• Ensure timely project delivery within the defined scope, maintaining commercial integrity and protecting profit margins.

• Accurately monitor and report on project health – proactively identifying risks early rather than allowing them to develop.

• Embrace a continuous improvement mindset, seeking ways to enhance the repeatability and scalability of the onboarding process.

• Contribute to the creation of onboarding playbooks, templates, and training materials that strengthen the broader PS team.

• Serve as the main point of contact for customers throughout the onboarding and implementation phases.

• Manage multiple projects concurrently, ensuring successful outcomes while maintaining high levels of customer satisfaction.

• Define and plan the scope and timeline of the customer's project from Kick-Off to Go-Live.

• Create and update detailed project plans and timelines, addressing any risks or issues proactively.

• Conduct regular status updates and communicate progress to both internal and external stakeholders.

• Provide training and support to customers to ensure the successful integration of Flydocs solutions.

• Collect feedback from customers after implementation to pinpoint areas for enhancement and drive improvements.

⛳️ Requirements

• Aviation industry expertise: Extensive practical experience in aircraft technical records, airworthiness compliance, or aviation asset management – preferably across various regulatory frameworks (EASA, FAA, CAR 145). You comprehend the actual operations of airlines and lessors, not just theoretically.

• Project and planning proficiency: Demonstrated capability to handle multiple concurrent workstreams – coordinating timelines, resources, and stakeholders to achieve timely delivery. Experience in onboarding, planning, or implementation roles within the aviation sector is highly regarded.

• Familiarity with flydocs products: Experience with flydocs DRM and/or LAM products, or similar records management and asset management platforms. Understanding how these tools are utilized operationally by airline and lessor clients is a considerable advantage.

• Stakeholder and change management: Confident in engaging stakeholders at all levels – from operational teams to senior customer representatives. Comfortable leading customer-facing meetings, workshops, and status reviews.

• Data and reporting expertise: Strong analytical skills with experience using tools to monitor performance, identify risks, and support decision-making.

• Digital transformation experience: Involvement in assisting customers through digitization or system migration projects, particularly in compliance-heavy or records-intensive settings.

• SaaS implementation knowledge: Exposure to SaaS product launches, software integrations, or structured implementation methodologies. Formal project management certifications (PMP, PRINCE2, Agile) are a plus but not mandatory.

• Collaboration and teamwork: Proven ability to work collaboratively with teams, encouraging direct and transparent two-way communication and feedback.

• Communication and presentation skills: Effective and confident communicator in English – both written and verbal. Able to adjust style for technical and non-technical audiences.

• Autonomy and adaptability: Ability to independently manage complex and changing project conditions with resilience and flexibility.

• Flexibility and travel: Willingness and capability to travel internationally as required. Services may be delivered onsite to customers or remotely via web sessions.

🏝️ Benefits

• Remote-first working environment with true flexibility through our BeFlex benefits program – choose what suits you best in terms of holiday, pension, professional development, or additional compensation.

• Access to a premier LMS portal and support for formal professional advancement.

• Participation in events and team-building activities throughout the year, both virtually and in person.