Onboarding Manager

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Oversee a team of Onboarding Consultants who collaborate closely with vacation rental owners and Property Managers to ensure properties are ready for guests, owners thoroughly understand our services before activation, and properties are optimized for achieving five-star ratings.

• Recruit, nurture, and retain top-tier talent through call evaluations, skill enhancement sessions, pipeline metric assessments, and individual career development meetings—coaching on consultative sales strategies, objection handling, pipeline progression, and CRM best practices.

• Monitor and manage the health of the team pipeline, ensuring consultants maintain CRM accuracy, advance accounts effectively, and consistently achieve activation and conversion targets.

• Guide your team to meet or exceed monthly objectives by evaluating pipeline forecasts, conversion patterns, and individual performance data to inform coaching strategies and drive results.

• Collaborate with Sales, Support, Account Management, and other cross-functional leaders to enhance the onboarding playbook, develop best practices, and pinpoint process improvements that enhance the owner experience and pipeline efficiency.

• Foster and maintain a high-performing, customer-focused team culture through regular team interactions, recognition initiatives, contests, and being a consistent, motivating presence for your team.

• Identify and advocate for innovative ideas and process enhancements that improve pipeline management, elevate the customer experience, and boost team performance.

⛳️ Requirements

• A minimum of 5 years of experience in hospitality, consultative sales, or a customer-facing role within a high-performing, customer-focused culture.

• At least 2 years of experience in people management is required, with a preference for candidates who have led a sales, onboarding, or pipeline-driven team.

• Proven ability to coach and develop team members on consultative sales techniques, objection handling, pipeline management, and CRM best practices.

• Capability to analyze and utilize data, including pipeline forecasts, conversion trends, and individual performance metrics, to enhance team performance and guide coaching decisions.

• Ability to think strategically and operate efficiently without compromising thoroughness.

• Exceptional written and verbal communication skills—clear and direct in both group and individual settings, especially when providing performance feedback related to sales and pipeline metrics.

• Willingness to learn and adapt to changes in a dynamic, high-growth environment, with a commitment to remaining informed about sales methodologies, pipeline best practices, and evolving process or playbook changes.

• A positive influence who leads with a hospitality mindset, embodies Evolve's core values, and prioritizes the customer in every decision while supporting and guiding a high-performing team.

🏝️ Benefits

• Financial Wellness: Competitive industry salary, equity in the company, and a 401(k) plan with a 4% immediate vesting match.

• Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, along with infertility coverage.

• Health & Wellness: Comprehensive medical, dental, and vision plans, with fully employer-paid dental and vision for individual coverage, a low-cost medical option, 10 complimentary mental health visits, and pet insurance.

• Time to Recharge: Generous paid time off (PTO), remote time off (RTO for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.

• Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.

• Growth Opportunities: Access to world-class onboarding programs and learning and development resources to facilitate your growth and impact.

• Connection: Employee Resource Groups that celebrate our diverse communities at Evolve.