Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete onboarding process from the signing of contracts to successful go-live.

• Assist customers through the stages of implementation, configuration, and initial usage milestones.

• Ensure that customers achieve their first value swiftly and with confidence.

• Create, document, and continuously enhance onboarding workflows, timelines, and playbooks.

• Collaborate with customers to establish success goals and desired outcomes early in the partnership.

• Provide live and recorded product training tailored to specific customer roles and use cases.

• Work closely with the Sales team to guarantee smooth and consistent transitions post-sale.

• Represent the voice of new customers by highlighting feedback, pain points, and feature requests.

• Establish and monitor onboarding success metrics, including time to first value, activation rates, and completion of onboarding.

⛳️ Requirements

• A minimum of 3 years of experience in customer onboarding, implementation, or customer success within the B2B SaaS sector.

• Outstanding written and verbal English skills with the ability to articulate complex concepts clearly.

• Strong technical skills and a willingness to learn and explain software workflows.

• Familiarity with CRM and customer success platforms such as HubSpot, Salesforce, or comparable tools.

• Proficient project management and organizational skills.

• Excellent communication abilities with both customers and internal teams.

• Knowledge of SaaS onboarding best practices and customer lifecycle management.

• An understanding of partnerships, PRMs, or related SaaS categories is advantageous.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Opportunities for professional development.

• The chance to engage in impactful work with an innovative team.