Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain a comprehensive understanding of the business objectives and priorities of each dental practice to ensure they are positioned for sustainable success.

• Offer assistance and direction regarding account setup, addressing inquiries related to dental operations as well as general technical issues.

• Aid dental practices in configuring new systems that integrate with Archy, which includes imaging software for X-ray and pano machines, e-prescribe software, and text messaging services.

• Conduct live virtual training sessions with the staff of each dental practice to demonstrate Archy’s features and respond to their questions.

• Collaborate closely with the Sales team and each practice to ensure onboarding is finalized within the designated timeframe, achieving monthly revenue targets.

• Ensure that each practice completes its onboarding process within the expected timeframe to secure ongoing success with the Archy platform.

• Work in conjunction with other Archy team members to ensure that practice inquiries and concerns are addressed in a timely manner.

• Investigate potential technical issues with migrated data by troubleshooting with the practice and actively seeking resolutions.

• Contribute to both internal and external documentation by incorporating new information and updating best practices based on insights gained from each implementation.

⛳️ Requirements

• Experience within the healthcare sector (preferred in the dental industry).

• Background in the SaaS industry (preferably healthcare or dental SaaS).

• Experience interacting with senior practice owners and a solid understanding of the complexities involved in managing a dental practice.

• Utilizes AI tools and automation in routine tasks to enhance efficiency, improve outcomes, and continuously elevate operational standards.

• Proven business acumen with the capability to comprehend customer needs, convey value, and influence stakeholders effectively.

• Demonstrated success in proactively guiding customers through a technical onboarding experience.

• Outstanding communication skills with the ability to build positive relationships and identify the underlying causes of customer inquiries.

• Basic technical knowledge to address initial concerns (e.g., troubleshooting browsers, hardware connections, and computer peripherals).

• Strong sense of responsibility and excellent personal organizational skills.

🏝️ Benefits

• Competitive salary and equity (some positions may qualify for performance-based incentives or bonuses).

• Health, dental, and vision insurance.

• 401(k) plan.

• Flexible vacation policy.

• Remote-friendly workplace culture.