Clinical Training & Onboarding Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire onboarding process for all team members within the organization.

• Conduct training sessions, enhance training materials, and complete competency checklists that validate skills directly.

• Act as the primary expert for the team on Athena and EHR workflows.

• Provide on-the-spot training and personalized 1:1 feedback regarding documentation, workflow, and system navigation.

• Continuously refine onboarding materials and checklists to reduce ramp-up time.

• Review medical staff documentation and practices post-onboarding.

• Guide staff in correcting training drift promptly.

• Communicate audit feedback to individuals and supervisors.

• Monitor and report on training compliance using both quantitative and qualitative metrics.

• Organize and lead continuing education sessions.

• Train other facilitators to either lead or co-facilitate courses.

• Create original training content and curriculum focused on SUD/behavioral health.

• Implement adult learning principles and tailor learning plans based on clinician, role, or team.

• Serve as the subject matter expert for the Learning Management System, ensuring its accuracy, efficiency, and reporting.

• Evaluate clinical quality and competency across nursing, therapy, medical, and care coordination disciplines.

• Collaborate with medical and operations leadership to address workflow and quality gaps.

• Ensure training materials meet state, federal, and accreditation standards, including CARF.

• Keep training materials updated as Athena, evidence, and regulations change.

⛳️ Requirements

• Active RN license or equivalent medical background, with direct experience in behavioral health and/or SUD clinical settings (required).

• Practical knowledge of Athena or a similar EHR from a clinical workflow standpoint (required).

• Experience in designing and facilitating clinical training or curriculum.

• Ideally possess LMS experience, knowledge of adult learning theory, and instructional design expertise.

• A genuine passion for training, coaching, and process improvement rather than returning to direct patient care.

• Ability to serve as an external, accountability-focused presence rather than a peer.

• Comfortable with basic statistics and producing data-driven reports on training adherence.

• Strong public speaking and facilitation abilities.

• Quick to understand new concepts and adapt to rapid changes.

• Willingness to travel approximately 25% of the time, with fluctuations as necessary.

🏝️ Benefits

• Generous Paid Time Off (prorated for new employees).

• 12 Vacation days.

• 12 Wellness (Sick) days.

• 3 Floating holidays.

• 9 Company-observed holidays.

• Jury Duty, Voting Leave, and other forms of paid time off may be available.

• Eleanor-paid medical and dental insurance plans.

• Affordable vision coverage.

• 401(k) plan with a 3% match.

• Short-term disability coverage.

• Long Term Disability (employee paid) options.

• Life Insurance (Eleanor and employee-paid options available).

• Paid Family & Medical Leave (PFML).

• Mindfulness App Reimbursement.

• Employee Assistance Program (EAP) with eight face-to-face sessions.

• Virtual health and wellness visits covered by the medical plan.