Onboarding Coordinator

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Take full responsibility for the onboarding process of homes from the moment the contract is signed until they are live and accepting reservations on OTA platforms.

• Act as the primary contact for homeowners, providing welcome calls, status updates, and addressing inquiries via texts, emails, and phone calls.

• Develop and oversee workflows, systems, pipelines, priorities, and daily onboarding trackers.

• Assist homeowners in setting up their accounts on platforms such as Stripe and OwnerRez.

• Create and enhance property listings on necessary OTA websites.

• Organize cleaning, inspections, photography, pool maintenance, pest control, lawn care, and other vendor services.

• Obtain homeowner approval for essential items required for go-live.

• Manage transitions with previous property managers, vendors, and service teams.

• Communicate with HOAs and communities regarding parking, amenities, guest access, and local regulations.

• Monitor onboarding KPIs.

• Evaluate processes and operations to suggest more efficient workflows, systems, and enhancements.

• Lead initiatives for continuous improvement from identifying problems to implementation and standardization.

• Assist teams in adopting and adhering to proposed solutions.

• Track progress, monitor KPIs, and provide regular updates to leadership.

• Advocate for best practices, methodologies, consistency, and standardization.

• Conduct training sessions and workshops focused on continuous improvement.

• Plan, create, schedule, and deliver continuing education courses and materials for the Guest Communications team.

• Research training curricula and industry advancements.

• Collect feedback on training and refine future sessions.

• Assess retention through evaluations and quizzes.

• Develop printed and instructional training resources.

• Identify additional training needs in collaboration with leadership.

• Evaluate the effectiveness of training and its impact on skills and KPIs.

⛳️ Requirements

• Proficient in professional English (both written and spoken).

• Strong organizational and project management capabilities.

• Excellent communication and interpersonal skills.

• Experience in managing multiple stakeholders, vendors, or workflows concurrently.

• Ability to quickly identify process issues and implement effective solutions.

• Comfortable learning and operating across various software platforms.

• Reliable computer, stable high-speed internet connection, and a quiet workspace for remote work.

• Available to work during U.S. business hours.

• Background in vacation rentals, short-term rentals, hospitality, or property management (preferred).

• Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software (preferred).

• Knowledge of Stripe or similar payment/onboarding platforms (preferred).

• Experience in designing SOPs, training programs, or process improvement initiatives (preferred).

• Background in operations, project coordination, or continuous improvement (preferred).

🏝️ Benefits

• Fully remote position — work from anywhere in Latin America.

• Initial compensation review after a 90-day training period.

• Bi-annual compensation reviews linked to performance and growth.

• Direct access to leadership and a defined path for career advancement as the company expands.

• Dynamic, supportive, and growth-focused team environment.

• Some flexibility depending on onboarding and operational requirements.