Onboarding Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage the entire onboarding process for homes from the moment the contract is signed until they are live and ready to accept bookings on OTA platforms.

• Act as the primary liaison for homeowners through welcome calls, progress updates, and ongoing communications.

• Develop and oversee onboarding workflows, systems, pipelines, and priorities.

• Maintain the onboarding tracker with daily updates.

• Set up homeowners on platforms such as Stripe and OwnerRez.

• Create and enhance listings on all necessary OTA websites.

• Organize services such as cleaning, inspections, photography, pool maintenance, pest control, lawn care, and other vendors.

• Facilitate transitions with previous property managers, vendors, and service teams.

• Collect HOA and community details related to parking, amenities, guest access, and local regulations.

• Monitor onboarding key performance indicators (KPIs).

• Evaluate operations and lead continuous improvement efforts from identifying problems to implementing and standardizing solutions.

• Assist teams in adopting and adhering to new solutions.

• Track progress, monitor KPIs, and provide updates to leadership.

• Advocate for best practices, methodologies, consistency, and standardization.

• Conduct continuous improvement training sessions and workshops.

• Plan, develop, schedule, and deliver ongoing educational courses and materials for the Guest Communications team.

• Investigate curricula and advancements in the industry.

• Collect training feedback to enhance future sessions.

• Evaluate retention through assessments and quizzes.

• Assess the effectiveness of training and its impact on skills and KPIs.

⛳️ Requirements

• Proficient in professional English, both written and spoken.

• Strong organizational and project management capabilities.

• Excellent communication and interpersonal skills.

• Experience in coordinating with multiple stakeholders, vendors, or workflows simultaneously.

• Ability to quickly identify process issues and implement effective solutions.

• Comfortable learning and working with various software platforms.

• Access to a reliable computer, stable high-speed internet, and a quiet remote workspace.

• Availability to work during U.S. business hours.

• Experience in vacation rental, short-term rental, hospitality, or property management is a plus.

• Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software is advantageous.

• Knowledge of Stripe or other payment/onboarding platforms is a bonus.

• Experience in designing SOPs, training programs, or process improvement initiatives is beneficial.

• Background in operations, project coordination, or continuous improvement is a plus.

🏝️ Benefits

• First compensation review following a 90-day training period.

• Bi-annual compensation reviews linked to performance and growth.

• Fully remote — work from any location in Latin America.

• Some flexibility in scheduling based on onboarding and operational needs.

• Direct access to leadership and a transparent growth path as the company expands.

• Join a fast-paced, supportive, and growth-oriented team.

• Enjoy the autonomy to shape the role to your liking, along with support for rapid growth.