Onboarding Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the complete onboarding process for homes, from the signed contract to live status and reservation acceptance on OTA platforms.

• Act as the main point of contact for homeowners through welcome calls, regular status updates, and prompt communication.

• Develop and oversee onboarding workflows, systems, pipelines, and priorities.

• Daily maintain the onboarding tracker and ensure visibility of the pipeline.

• Set up homeowners on platforms such as Stripe and OwnerRez.

• Create and enhance listings across necessary OTA websites.

• Coordinate services including cleaning, inspections, photography, pool maintenance, pest control, lawn care, and other vendor activities.

• Obtain homeowner approval for essential go-live items.

• Manage transitions with previous property managers, vendors, and service teams.

• Communicate with HOAs and communities concerning parking, amenities, guest access, and local regulations.

• Monitor onboarding KPIs.

• Evaluate processes and operations to suggest more efficient workflows, systems, and enhancements.

• Spearhead continuous-improvement initiatives from identifying problems to implementation and standardization.

• Support teams in adopting and adhering to proposed solutions.

• Track progress, monitor KPIs, and provide regular updates to leadership.

• Advocate for best practices, methodologies, and tools.

• Foster consistency and standardization across functional areas.

• Conduct continuous-improvement training sessions and workshops.

• Plan, develop, schedule, and deliver ongoing education courses for the Guest Communications team.

• Research curricula and advancements in the industry.

• Collect feedback and enhance training sessions.

• Evaluate training retention through assessments and quizzes.

• Produce printed and instructional training materials.

• Identify additional training requirements in collaboration with leadership.

• Deliver training from needs assessment through lesson planning, development, and execution.

• Evaluate the effectiveness of training and its impact on skills and KPIs.

⛳️ Requirements

• Proficient in professional English, both written and spoken.

• Strong organizational and project management skills.

• Exceptional communication and interpersonal skills.

• Experience in coordinating multiple stakeholders, vendors, or workflows simultaneously.

• Ability to quickly diagnose process issues and implement effective solutions.

• Comfortable learning and navigating various software platforms.

• Reliable computer, stable high-speed internet, and a quiet remote workspace.

• Availability to work during U.S. business hours.

• Experience in vacation rental, short-term rental, hospitality, or property management (preferred).

• Knowledge of OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar short-term rental software (preferred).

• Familiarity with Stripe or other payment/onboarding platforms (preferred).

• Experience in designing SOPs, training programs, or process improvement initiatives (preferred).

• Background in operations, project coordination, or continuous improvement (preferred).

🏝️ Benefits

• 100% remote work — operate from anywhere in Latin America.

• First compensation review after a 90-day training period.

• Bi-annual compensation evaluations linked to performance and growth.

• Direct exposure to leadership.

• Clear opportunities for growth as the company expands.

• Dynamic, supportive, and growth-oriented team environment.

• Some flexibility in scheduling based on onboarding and operational needs.