Onboarding Coordinator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of the complete onboarding process for homes, from the moment a contract is signed until they are live and accepting reservations on OTA platforms.

• Act as the primary point of contact and trusted advisor for homeowners during the onboarding phase.

• Develop and oversee workflows, systems, pipelines, priorities, and onboarding tracking tools.

• Set up homeowners on various platforms, including Stripe and OwnerRez.

• Create and enhance property listings on necessary OTA websites.

• Organize cleaning services, inspections, photography, pool maintenance, pest control, lawn care, and other vendor services.

• Facilitate transitions with previous property managers, vendors, and service teams.

• Collaborate with HOAs and communities regarding parking, amenities, guest access, and local regulations.

• Monitor onboarding KPIs and refine the process.

• Evaluate operations and spearhead continuous improvement efforts.

• Provide support to teams while overseeing the adoption of new solutions.

• Present KPI updates to leadership.

• Plan, develop, schedule, and deliver ongoing education courses and materials for the Guest Communications team.

• Conduct research on curricula, collect feedback, evaluate retention, and assess the effectiveness of training.

⛳️ Requirements

• Proficient in professional English, both written and spoken.

• Strong organizational skills and expertise in project management.

• Exceptional communication and interpersonal skills.

• Experience in coordinating multiple stakeholders, vendors, or workflows at the same time.

• Ability to quickly identify process issues and implement effective solutions.

• Comfortable learning and operating across various software platforms.

• A reliable computer, stable high-speed internet connection, and a quiet remote workspace.

• Availability to work during U.S. business hours.

• Background in vacation rentals, short-term rentals, hospitality, or property management.

• Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar short-term rental software.

• Knowledge of Stripe or other payment/onboarding platforms.

• Experience in designing SOPs, training programs, or process enhancement initiatives.

• Background in operations, project coordination, or continuous improvement practices.

🏝️ Benefits

• First compensation review following a 90-day training period.

• Bi-annual compensation reviews linked to performance and growth.

• 100% remote work — flexibility to work from anywhere in Latin America.

• Direct access to leadership and a clear trajectory for growth as the company expands.

• Fast-paced, supportive, and growth-oriented team environment.

• Some schedule flexibility based on onboarding and operational needs.