Office/Scheduling Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, mentor, and assist a team of Home Care Schedulers.

• Supervise daily and weekly caregiver/client schedules to ensure all visits are appropriately covered.

• Track open shifts, call-outs, late arrivals, no-shows, and urgent schedule modifications.

• Ensure that schedulers promptly fill open shifts through phone calls, texts, and follow-up communications.

• Match caregivers based on their skills, availability, location, client preferences, and pay rates.

• Evaluate new starts, schedule alterations, cancellations, and coverage risks.

• Act as the escalation point for missed visits, frequent call-outs, client concerns, and scheduling challenges.

• Collaborate closely with recruiters, care managers, caregivers, clients, payroll, billing, and leadership teams.

• Oversee EVV/clock-ins and ensure that exceptions are addressed prior to billing and payroll deadlines.

• Monitor scheduling metrics, coverage reports, open shifts, missed visits, and overall team productivity.

• Train new schedulers on systems, processes, communication standards, and escalation protocols.

• Hold the scheduling team accountable for precision, responsiveness, and follow-through.

• Identify scheduling trends, recurring challenges, and opportunities for workflow improvement.

• Assist in forecasting coverage needs based on caregiver availability, client schedules, and upcoming cases.

• Maintain precise client and caregiver information within the scheduling system.

• Provide support for after-hours or urgent scheduling escalations as necessary.

⛳️ Requirements

• Minimum of 2 years of experience in scheduling, operations, staffing, coordination, office management, or call center management.

• At least 2 years of experience in managing personnel, leading a team, or supervising daily operations.

• Experience in home care, home health, healthcare, caregiver staffing, or service-oriented operations is preferred.

• Proficient in English communication via phone, text, and email.

• Capable of leading a team in a dynamic, high-pressure environment.

• Exceptional organizational, follow-up, and problem-solving abilities.

• Strong attention to detail with the capacity to manage multiple priorities simultaneously.

• Comfortable using scheduling systems, CRMs, spreadsheets, and various communication tools.

• Able to make swift decisions when schedules change or urgent coverage is required.

• Basic knowledge of HIPAA/privacy regulations and client confidentiality.

• Available to work during US business hours.

• Willingness to support occasional evenings, weekends, holidays, or after-hours escalations as needed.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.