Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer assistance to patients and healthcare providers by delivering information about Patient Support services, particular diseases, and therapies based on materials provided by the manufacturer and product monographs.

• Support patients and caregivers in performing assessments related to Patient Support services.

• Serve as a communication bridge between patients, families, and healthcare providers regarding medication access.

• Respond to general inquiries concerning program services, disease states, or product-related questions based on supplied materials.

• Provide ongoing support for disease states or product-related inquiries to promote patient adherence.

• Refer patients to their healthcare providers for clinical inquiries that extend beyond the program materials.

• Record patient information and interactions within the electronic patient record.

• Conduct regular file reviews and updates to accurately reflect the patient journey.

• Adhere to case management protocols, including data gathering, patient follow-up, monitoring therapy disruptions or discontinuations, adverse event reporting, and collaboration with primary healthcare providers.

• Work alongside the reimbursement specialist and physician to secure funding for patients' therapies and investigate alternative funding options.

• Ensure that patient services are organized and monitored according to KPIs, leading to expedited therapy access.

• Engage in specialized training sessions for specific therapies provided by the pharmaceutical team.

• Participate in pharmaceutical meetings, patient meetings, conferences, and collaborate with patient associations and advocacy groups as required.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics to manage treatment logistics and resolve issues.

• Maintain open communication with the manager, team, and client regarding the management of patient cases.

• Assist in training new Nurse Case Managers and provide feedback on protocols, databases, processes, and inter-departmental procedures.

• Report Adverse Events / Severe Adverse Events in accordance with program procedures.

⛳️ Requirements

• A Diploma in healthcare or a related field is required; a Bachelor's degree is preferred.

• An active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceuticals, insurance, or related fields is necessary.

• Ideal candidates will have a nursing background with experience in healthcare and case management within medical/hospital settings, insurance, or the biopharmaceutical industry.

• Proficiency in French and/or English may be necessary based on the program and geographical location.

🏝️ Benefits

• Health insurance

• Dental care

• Vision care

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Training programs

• Professional development resources

• Mentorship programs

• Volunteer activities