Nurse Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comply with Sentrex Policies and Procedures.

• Offer comprehensive device training to patients and/or their designated care providers through virtual platforms.

• Provide patient education regarding disease states, treatment expectations, medication storage and administration, adherence, and safety considerations.

• Conduct follow-ups with patients and/or designated care providers to evaluate their comfort with injection techniques, address any concerns, and ensure the continuity of therapy.

• Act as the primary clinical escalation point for Care Navigators within the program.

• Evaluate clinical issues, provide guidance, and escalate to the Lead Nurse Field Supervisor when necessary.

• Assist Care Navigators with complex reimbursement cases, therapy interruptions, side effect reporting, and challenges with adherence.

• Ensure accurate assessment and documentation of clinical information and program systems.

• Confirm that all patient interactions are documented accurately, comprehensively, and in accordance with program protocols.

• Stay updated on program workflows, reporting requirements, and therapeutic training updates.

• Establish strong relationships with patients and/or designated care providers, serving as a supportive and dependable clinical resource throughout their treatment journey.

• Contribute to program improvements, pilot initiatives, or process enhancements as directed by the Lead Nurse Field Supervisor.

• Participate in team meetings and virtual coaching sessions.

• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.

• Attend key patient and stakeholder meetings, along with relevant conferences, to support high-quality disease education, product information, and case management services.

• Collaborate with physicians’ offices, pharmacies, and clinic solutions to ensure comprehensive and coordinated services to patients and/or designated care providers.

• Engage in ongoing internal and/or external continuing education activities.

• Perform additional duties as assigned by your Manager.

⛳️ Requirements

• Must be a Registered Nurse in good standing with the College of Nurses in their respective province.

• At least 2 years of clinical experience.

• Experience in immunology, rheumatology, or dermatology is an asset.

• Background in patient education, injection training, or Patient Support Programs is advantageous.

• Strong analytical and problem-solving skills to overcome barriers and enhance patient care processes.

• Capability to manage virtual patient interactions and handle case escalations with confidence.

• Exhibits strong customer service skills, with the ability to build trust and rapport with healthcare professionals, patients, and stakeholders.

• Highly collaborative with effective and practical communication skills.

• Proven ability to thrive in a team environment.

• Bilingual in English and French is an asset.

🏝️ Benefits

• Competitive salary and generous vacation entitlement.

• Wellness program (5 paid days off for your well-being!)

• Paid sick days.

• Competitive benefits package including dental & extended health benefits, AD&D, LTD & employee/dependent life insurance.

• Employee & Family Assistance Program.

• RRSP matching program.