NOC Monitoring Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee network infrastructure, systems, and applications utilizing a variety of monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).

• Detect, troubleshoot, and resolve network issues, escalating complex cases to senior engineers when required.

• Address alerts and incidents according to established SLAs and priority levels.

• Conduct root cause analysis on recurring incidents and implement preventative strategies.

• Record all incidents, actions undertaken, and resolutions in the ticketing system.

• Ensure network availability and performance across enterprise infrastructure.

• Carry out regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.

• Monitor bandwidth utilization and metrics related to capacity planning.

• Execute network modifications during scheduled maintenance periods.

• Keep network documentation and diagrams up to date.

• Oversee server performance, disk space, and application availability.

• Perform basic system administration tasks on both Windows and Linux servers.

• Supervise backup systems and confirm the successful completion of scheduled backups.

• Collaborate with vendors and service providers for issue resolution.

• Provide timely status updates to stakeholders during incidents.

• Create and distribute daily, weekly, and monthly performance reports.

• Participate in shift handover meetings to ensure operational continuity.

• Maintain clear and professional communication with both technical and non-technical personnel.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• A minimum of 1 year of experience in network operations or NOC.

• Proficient in incident management and escalation handling.

• Experience in coordinating with field technicians and dispatch operations.

• Hands-on experience with network monitoring tools and systems.

• Familiarity with working in a 24/7 operational environment.

• Exceptional analytical and problem-solving skills.

• Strong attention to detail and documentation capabilities.

• Ability to work independently as well as collaboratively within a team.

• Effective written and verbal communication skills.

• Capacity to remain composed under pressure and manage multiple priorities.

• Strong customer service orientation.

• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE).

• Must be willing to work onsite.

• Willingness to work rotating shifts, including nights, weekends, and holidays.

🏝️ Benefits

• Complimentary one meal per day.

• Emergency Loan and Other Financial Assistance Program.

• Free 24-hour snacks and beverages.

• Health Insurance.

• Health Subsidy.

• Interest-Based Clubs.

• Life Insurance.

• Team Socialization Allowance.

• Perfect Attendance Bonus.

• Year-End Performance Bonus Plan (at the company's discretion).

• And much more.