NOC Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and sustain all software products and the production environment utilizing available tools; provide documentation for any process modifications and updates in format.

• Manage all NOC-owned tools and applications, including scripting, customizations, report creation, alert adjustments, automation, and ongoing maintenance.

• Reduce risks and vulnerabilities related to system security and potential business disruptions within the company's infrastructure.

• Actively engage in disaster recovery and business continuity planning (BCP) activities.

• Manage all NOC-owned tools and applications, encompassing scripting, customizations, report generation, alert modifications, automation, and maintenance.

• Create and maintain process documentation (knowledge base).

• Handle user/system-related incident management and resolutions, collaborating with various IT teams, Incident Managers, maintaining business communications, and reporting to IT Senior Leadership.

• Provide mentoring and training to team members.

• Maintain regular attendance with a full-time schedule of at least 8 hours per day and 40 hours per week.

• Exhibit strong communication skills, including public speaking, proficient business writing, process documentation, and knowledge base article creation.

⛳️ Requirements

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and work experience.

• Required: 2-5 years of experience in a Network Operations Center (NOC), applications, and related technologies.

• Preferred: At least 1 year of experience with CI/CD integration.

• Minimum of 1 year of experience working closely with DevOps teams.

• Knowledge and Skills: Familiarity with SolarWinds, PRTG, Splunk, App Dynamics, ServiceNow, ExtraHop, Incident Management, communication tools, and EverBridge.

• Experience with CI/CD integration.

• Monitor alerts in collaboration with DevOps.

• Proficiency with other monitoring tools (e.g., Nagios, ScienceLogic, OpsView, BMC Helix, etc.).

• Experience with other log monitoring tools.

• Knowledge of F5 and load balancers.

• Familiarity with firewall, router, and networking equipment.

• Experience with enterprise-level processes and escalations.

• Basic scripting or coding skills in Python, Java, Perl, C, BASH, Shell, and hold ITIL Foundations certifications (V3 or V4).

• Understanding of Data Center fire life systems, CRAC/HVAC units, UPS systems, and Data Center generators.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off including vacation, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, including potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• An engaging work environment.

• Opportunities for promotion.

• Education assistance provided.

• Opportunities for both professional and personal development.

• Company recognition program.

• Health and wellness resources, including free mental well-being therapy/coaching sessions, resources for child and elder care, and more.